Welcome to the new Opal Moon! We are now LIVE! Free shipping on all orders over $250 Learn more
We offer FREE *USPS Priority Mail* SHIPPING on orders above $250.00 (which includes tracking #)
We ship all domestic orders via USPS PRIORITY MAIL most often within 3-5 business days of receiving your confirmed payment (as long as the item is in stock). Included with Priority Mail is delivery confirmation so that you may have a tracking number for your package. It will be included with the shipping notification we send to you through Etsy/email so you will know when the item has shipped and the delivery date it will be delivered to you.
**If the item you purchased is not in stock and we have to make it for you, please expect lead times to be up to 6 weeks, depending on the work flow at the time. You will be notified via-email if we are currently in production for a specific item that you have purchased.
**We are not responsible for packages gone "missing" once we have shipped with tracking through Priority Mail. It will be your responsibility to track the package if any issues should arise. NO REFUNDS, no exceptions.
**We do not ship on the weekends.
NEW POLICY ON INTERNATIONAL ORDERS:
We don't *automatically* ship Internationally upon ordering.
We will however accept REQUESTS for shipping outside the U.S.**
**Please contact us if you'd like to request an exception to this policy and do understand that WE ARE NOT BE RESPONSIBLE FOR ANY PACKAGES ONCE THEY HAVE LEFT THE U.S.**
We will accept a request via convo and once agreed to terms, shipping price varies depending on destination country & total weight of garment(s). International shipping prices vary from $36.25 to $68.25 on average. Once you send your address, We will create a custom listing for you with custom shipping charges included. We will ship via USPS Priority Mail International (with included tracking #) to assure delivery.
**There are no REFUNDS or EXCHANGES at all permitted on International Orders under any circumstances. Once it is shipped from the U.S. with tracking # included, you will be responsible to retrieve your package overseas. No exceptions or exclusions will be considered. Since we've updated this policy, there have been no issues with customers receiving their orders. HUZZAH!
~Thank you for understanding!~
FROM OUR HANDS TO YOURS:
Rest assured your package will ship from a clean & magical fantasy land (our studio) and directly from our hands to yours. Adorned in fanciful tissue paper, it should arrive to you unruffled & with minimal handling.
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