We gladly accept exchanges
Returns and exchange details:
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
We don't accept returns or cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
If you receive any garment or accessory not to your liking and/or fit, you must contact us within 3 days of receiving it and once approved, may exchange items for another item in our shop or for a store credit (minus the cost of shipping) within 7 days *from initial shipping date*.**BEFORE ORDERING ANY GARMENT:
Please be sure to measure yourself and then compare it to the size chart that is clearly listed in each garment description. This will prevent any issues with fit ahead of time. If you need any guidance or have sizing inquiries, please contact us via our chat widget or our CONTACT
If any item we create does not fit you properly when it arrives to you, it can be exchanged within 7 days with all tags intact and no signs of being worn by any means. We're sorry, but there are absolutely no refunds unless you receive an item in true error, and/or find any flaws not disclosed by either the item description or photos.
**EXCEPTION: We do not accept exchanges or returns on sale items, custom orders, altered/worn/washed items.
**EXCHANGES TO US: Please ship via USPS Priority Mail (which includes free tracking) to us. This way, it is guaranteed to reach us and in minimal time. We will then ship your exchange garment to you once we've received it. Please send us a tracking # once it goes out so we may track it and get your exchange item back to you as soon as possible :)
Please mail exchanges to:
Opal Moon Designs
PO Box 2483
Monrovia, CA 91017